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flb77 is clear about one thing: your account data belongs to you, and we handle it with care. This policy explains exactly what we collect, why we collect it, and how you can review or question anything we hold about you — with access depending on your local law and eligible region.
When you create an account with us, we collect the information needed to verify your identity, process transactions and keep your account secure. This includes your name, contact details, account login activity and records of transactions made through payment methods such as bKash or Bank Transfer. We do not sell your personal data to third parties for marketing purposes. Data is stored and processed in accordance with the applicable rules of the jurisdiction under which this policy operates — your rights and our obligations depend on your local law and the eligible region you access the site from. We retain transaction records, including bKash deposit history and Bank Transfer confirmations, for as long as required by those applicable rules. Cookies and session data are collected automatically when you browse the site; you can manage cookie preferences through your browser settings. If you have questions about what specific data we hold on your account, the support routes listed on this page are the right place to start. We review and update this policy when our data practices change, and we will notify you of any material updates through your registered account contact.
Not every digital interaction with flb77 falls under the same privacy rules. Understanding the boundary helps you know exactly which data practices this policy governs and which sit outside our direct control. The four areas below draw that line clearly so you can make informed choices about what you share and with whom.
All data collected when you register, log in or update your account profile is fully within this policy. That includes your email, phone number and any verification documents you submit during the account setup process.
Payment records — including bKash deposits and Bank Transfer confirmations — are covered here. We hold transaction references and amounts as part of your account history; the payment provider itself operates under its own privacy terms.
Your browsing activity within the flb77 site, such as pages visited, games opened and session duration, is covered. This data helps us keep the site working correctly for your device and browser.
Links to external sites, payment provider portals or any service outside the flb77 domain are not governed by this policy. Once you leave our site, the third party's own privacy rules apply, and we have no control over how they handle your data.
You are not a passive holder of an account — this policy gives you practical routes to manage the data we hold. You can request a summary of the personal information attached to your account at any time by contacting us through the support routes listed on this page. If any detail is incorrect — your name, contact number or registered email — you can raise a correction request and we will update it once identity is confirmed. Where our data retention rules and your local law allow it, you may also ask us to remove data that is no longer necessary. Eligibility for any specific removal request depends on the applicable rules in your region, so we will always tell you what is and is not possible before acting. Every request is handled through a named support channel, not an automated queue, so your question reaches a person who can check your account record directly.
Request a summary of the personal data your account holds. Submit the request through live chat or the contact email; we will confirm receipt and explain the next step.
If your registered name, phone or email is wrong, contact support with the correct detail and a form of identity confirmation. We update the record once the check is complete.
Any question about how we use, store or share your data can be sent to our published privacy contact. We will respond with a clear answer, not a form letter, tied to your specific account.
For requests that go beyond a simple correction — such as account closure or data removal — contact us directly. We will confirm what is possible under your region's applicable rules before proceeding.
If something in this policy is unclear, or you want to act on any of the rights described above, these are the published routes to reach us. We do not direct privacy questions to a generic help desk — each route below connects you to someone who can access your account record and respond with specifics.
Open the chat window from any page while logged in. Identify your question as a privacy or data matter so the agent can access the right records. This is the fastest route for straightforward questions about your account data.
Send your privacy request to the contact email published in the site footer. Include your registered account email in the message so we can locate your record without delay. Written requests work well for correction and data review queries.
The help section in your signed-in account area contains published guidance on data requests, cookie settings and account closure steps. Start there for self-service answers before submitting a contact request.
Handling your data responsibly is an operational commitment, not a marketing claim. The four areas below cover the practical standards we apply across your account, your transaction history and your communications with us.
We use cookies to keep your session active, remember your login state and understand how the site performs on your device. You can manage or clear cookies through your browser settings at any time without closing your account.
Access to your account data inside our systems is restricted to staff who need it to resolve your request. No internal team member can view your full payment details — such as bKash wallet numbers — outside of a verified support interaction.
We keep your account and transaction data for as long as required under the applicable rules for your region. When those requirements no longer apply, data is either anonymised or deleted. You can ask us to confirm the retention period that applies to your account.
When this policy changes in a material way, we will notify you through your registered contact before the change takes effect. Continued use of the account after notification means you have seen the updated terms.
These are the questions about our privacy practices that come up most through live chat and email. If yours is not here, use the support routes in the section above.
We collect your name, contact details and identity verification information at registration. Once you are active, we also hold login records, session data and transaction references — including bKash deposit entries and Bank Transfer confirmations — as part of your account history.
Yes. Contact us through live chat or the published email with your registered account email. We will compile a summary of the personal data on your record and share it with you. The process and timeline depend on your region's applicable rules.
Send the correction request through live chat or email. Include the incorrect detail, the correct version and a form of identity confirmation. We check the information and update the record once we have verified it. We will confirm the change in writing.
We do not sell your data. We share it only where necessary — for example, with payment processors to confirm a bKash or Bank Transfer transaction, or where required by the applicable rules in your region. Each sharing instance is limited to what that purpose requires.
Retention periods depend on the applicable rules for your region and account type. We keep records for as long as those rules require. After that, data is anonymised or deleted. You can ask us to confirm the specific period that applies to your account through our published support routes.
Contact us immediately through live chat — this is the fastest route. Tell the agent it is a security concern so they can flag your account for review. You should also change your password from the account settings page. We will investigate and update you on what we find.