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flb77 sets out these legal terms so you know exactly what governs your account, what obligations apply to both sides, and how to raise a question if something is unclear. Access to this platform and its services depends on your local law and the eligible regions we serve.
These terms form the binding agreement between you and flb77 when you hold an account and use the platform. They cover how your account is opened and maintained, how transactions are recorded — including deposits made through bKash or Bank Transfer — and how disputes are handled if they arise. Because the legal landscape varies across regions, access to certain features may differ depending on where you are and what your local law permits. We do not make assumptions about your eligibility; it is your responsibility to confirm that using this platform is permitted under the laws that apply to you. Any changes to these terms will be communicated through your registered account or through a notice posted on the site. Continuing to use your account after a change is published counts as acceptance of the updated terms. If any specific clause is unclear, the correct step is to contact our support team before acting — not after. We keep these terms in plain language wherever possible, so the obligations on each side remain easy to read and check.
Not every part of the platform falls under the same policy clause. This section maps the four main areas so you know which rules apply to which part of your account activity.
Terms governing how you open, verify and maintain your account apply directly to you. Login credentials, identity checks and session security fall inside this scope. Third-party access to your account using your credentials remains your responsibility under these terms.
All deposits and withdrawals processed through your account — including those using bKash or Bank Transfer — are covered by the transaction clauses in these terms. The records shown in your account wallet are the reference point for any query.
Game content from our studios — PlayStar, CQ9, Pragmatic Play and Microgaming — is governed by the site content clauses. We publish what is available in the lobby; we do not make claims about content that falls outside our verified catalogue.
Payment processors, identity verification services and external links operate under their own terms. flb77 is not responsible for the policies of third-party providers, and we recommend you review their terms separately before using those services.
Knowing your rights under this policy matters most when something does not look right in your account. You have the right to review the transaction history logged against your account at any time — open the account wallet section to see a full record of deposits, withdrawals and any adjustments. If a detail in your account profile is incorrect, you can request a correction by contacting support and providing the accurate information. For questions about how your data is held or how these terms apply to a specific transaction, raise the question through the support route before taking any external action. Requests for account-level changes — such as closing your account or querying a charge — are handled through the same contact path. We aim to respond to each request based on the nature of the query; complex account matters may take longer than a simple profile correction. Keep a note of your support reference number after you raise a request, as it helps us track the case on our end.
Open the account wallet section to view a complete log of your transactions, including bKash deposits and Bank Transfer entries. This is the authoritative record we reference when handling any account query.
If your registered name, contact details or payment information is incorrect, contact support with the correct details. We will verify and update your profile after completing the relevant checks.
For any clause in these terms you find unclear, reach out before acting. Our support team can explain how a specific clause applies to your account situation without you needing to interpret the legal language alone.
Account closure, charge queries and access issues are all handled through our published support routes. Submit your request with your account reference and a clear description of what you need.
For policy-related questions, use the contact routes published on the site. Each route connects you to the team that handles account and legal queries. Always include your account reference when you write in, so we can locate your record without delay.
Open the live chat icon from any page while signed in. This route is suited for straightforward policy questions or account access issues that need a fast response. Have your account details ready before you start the conversation.
For detailed legal queries — such as a specific clause question, a transaction dispute or an account closure request — email our support address published in the contact section of the site. Include your account reference and a clear description of the matter.
Your signed-in account area includes a help and policy section where you can read the current terms, review published notices and access the contact form. This is the most direct route for submitting a formal request related to these terms.
Our approach to data handling, account security and policy updates is designed to be transparent and traceable. Every change to how we hold your information or apply these terms is communicated through your account before it takes effect.
We hold the personal and payment data you provide only to the extent needed to operate your account. Transaction data from bKash deposits and Bank Transfer activity is retained in line with the retention period stated in our privacy notice, accessible from the account area.
We use cookies to keep your session active and to remember your preferences within the site. The cookie notice on your first visit explains which categories are in use. You can adjust non-essential cookie settings through your browser at any time.
Your account credentials are your responsibility. We do not ask for your password through chat or email. If you notice unexpected activity on your account, use the account security section to change your password, then contact support with your reference number.
When these terms change, a notice appears in your account before the new version takes effect. You can always view the current version from the legal section of the site. If you disagree with an update, the correct step is to contact us before the effective date.
These are the policy questions that account holders ask us most often. If your question is not answered here, use the live chat or email route to raise it directly.
Yes. All transactions processed through your account — including bKash deposits — are covered by the transaction clauses in these terms. The record of each transaction is visible in your account wallet and serves as the reference point for any query you raise.
The current version of the legal terms is always available in the legal section of the site. When we publish an update, a notice is placed in your account area showing the effective date. If you are unsure which version applies, check the date shown at the top of the terms page.
Yes. If any registered detail is incorrect, contact support with the accurate information and your account reference. We will verify the request and apply the correction after completing the relevant checks. Use the email route for formal correction requests.
Contact us before the updated terms take effect. The effective date is shown in the account notice. Continuing to use the platform after that date is treated as acceptance of the new version, so it is important to raise any objection before then.
Yes. Access to flb77 and its features depends on your local law and the eligible regions we serve. It is your responsibility to confirm that using this platform is permitted under the laws that apply in your location before opening or continuing to use an account.
Data retention periods are set out in the privacy notice, accessible from your signed-in account area. We hold personal and transaction data only for as long as needed to operate your account and meet our obligations. You can raise a data query through the email support route.